1. Home
  2. FAQ
Frequently Asked Questions

Nbajee FAQ —
All your questions,
Find the Answer Here

From account setup to betting, deposits to withdrawals — everything you need to know about Nbajee, all in one place. Search below or browse by category.

50+
Frequently Asked Questions
7
Sorted by Category
24/7
Live Support
<5 Min
Average Response Time

No questions found. Please try a different keyword.

Account & Registration 8 questions

All you need to register at Nbajee is a valid Bangladeshi mobile number. You must be at least 18 years old. Email is optional. The entire process takes just 2 minutes and is completely free.

No. Each person may hold only one nbajee account. If multiple accounts are detected, all of them may be closed and balances forfeited. This policy is strictly enforced to prevent bonus abuse.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number and you'll receive an OTP. Use the OTP to set a new password. The whole process takes under 2 minutes.

KYC verification must be completed before your first withdrawal. Simply upload the front and back of your NID or passport — verification is done within 24 hours. Once KYC is complete, your withdrawal limit increases significantly.

If you still have access to your old number, update it from your profile settings. If not, email us at support@nbajee-baji.com. Once your identity is verified with KYC documents, your number will be updated within 48 hours.

Yes. You can set a cooling-off period or self-exclusion directly from Settings. To permanently close your account, please contact Support. For more details, Responsible Gaming View page.

After 5 consecutive failed login attempts, your account will be locked for 30 minutes. Reset your password or log in using OTP. If the issue persists, contact us via Live Chat or at support@nbajee-baji.com.

Yes, however each person may only hold one account in their name. Different family members may use the same device for separate accounts, provided each account is registered to a different individual.
Deposits & Payments 7 questions

nbajee supports deposits via bKash, Nagad, Rocket, Upay, bank transfer, and debit card. bKash and Nagad are the most popular, with funds credited to your account instantly.

The minimum deposit is ৳200. The maximum daily deposit varies by payment method — up to ৳50,000 via bKash, and higher via bank transfer. VIP members have separate, elevated limits.

Deposits via bKash, Nagad, and Rocket are instant — funds typically arrive within 1–3 minutes. Bank transfers may take 15–30 minutes. If it takes longer than 30 minutes, please contact support.

No. Nbajee charges no deposit fees. However, your bKash or Nagad provider may apply their own transaction charges — this is outside Nbajee's control.

If a deposit fails, the money is returned to your mobile wallet or bank account — usually within 1–24 hours. If you haven't received a refund, contact support with your transaction reference number.

Go to "Responsible Gaming" under Account Settings to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately — increasing one takes 24 hours to apply.

Debit cards are currently supported on nbajee; credit cards are not. bKash or Nagad are the easiest and fastest options. More payment methods will be added in the future.
Withdrawals & Payouts 7 questions

For KYC-verified accounts, withdrawals via bKash and Nagad are processed within 5–15 minutes. Bank transfers take 1–4 hours. Requests made after midnight or on bank holidays may experience slight delays.

The minimum withdrawal is ৳500. The maximum daily withdrawal is up to ৳5,00,000, depending on your KYC status and account level. VIP members enjoy even higher limits.

nbajee does not charge any withdrawal fees. However, your bank or mobile banking provider may apply their own transaction charges. Please check the exact amount before submitting a withdrawal request.

If your withdrawal has been pending for more than 24 hours, contact live chat with your transaction ID. Incomplete KYC can also hold up withdrawals — make sure your KYC is fully verified first.

No. Bonuses cannot be withdrawn directly. Once you meet the wagering requirements, any winnings earned from the bonus can be withdrawn. An 8x wagering requirement applies to the Welcome Bonus.

Always double-check the number before submitting a withdrawal request. Once processed, reversals are difficult. If the request is still pending, contact support immediately — cancellation may be possible.

Withdrawals up to ৳10,000 are possible without KYC. Anything above that requires KYC verification. We recommend completing KYC in advance for a smooth, hassle-free withdrawal experience.
Bonuses & Promotions 6 Questions

After registering, select the bonus option on your first deposit. Once the deposit is confirmed, a 100% bonus (up to ৳10,000) is credited to your bonus wallet instantly. An 8x wagering requirement applies before the bonus can be withdrawn.

Wagering means you must bet the bonus amount a specified number of times. For example, a ৳1,000 bonus with 8x wagering requires ৳8,000 in bets. Once completed, any winnings from the bonus can be withdrawn.

Share your referral code or link with friends. When they sign up and make their first deposit, you earn a cash bonus — and they get a special welcome reward too. Referral bonuses come with lower wagering requirements.

On your bet slip, select "Free Bet" under the payment option. If your free bet wins, the stake amount is excluded and only the net winnings are added to your real balance. Free bets have an expiry date — use them before they expire.

Any unused bonus expires automatically at the end of its validity period. However, any real-money balance you've already earned from that bonus remains yours. Check the expiry date on the Promotions page and use your bonus in time.

Yes. nbajee regularly offers reload bonuses, cashback, loyalty points, and special event promotions. On the promotions page Check out the latest offers. There's also a daily login bonus — log in every day to earn points.
Betting & Sports 6 Questions

30+ sports including cricket, football, kabaddi, tennis, badminton, basketball, volleyball, hockey, rugby, and boxing. Cricket and football betting are the most popular among Bangladeshi users.

Standard betting is placed before a match starts. Live or in-play betting lets you bet while the match is in progress — with odds changing in real time. Live betting offers more excitement and a wider range of opportunities.

Some markets allow bet cancellation within a limited window. Once a match has started, cancellations are generally not permitted. Use the Cash-Out feature to secure a partial or full profit while the match is in progress.

If a match is cancelled or abandoned, bets are generally voided and your full stake is refunded. For parlay bets, the cancelled match is removed and the remaining selections are settled as usual. Full rules Terms & Conditions Page.

The minimum bet is ৳10. Maximum bet limits vary by market and match. Major tournaments (IPL, World Cup) carry higher limits. VIP members are eligible for even higher maximums.

Nbajee uses decimal odds. For example, with odds of 2.5, a ৳100 bet returns ৳250 (including your original stake). The lower the odds, the higher the chance of winning. All odds are subject to change both before and during a market.
Security & Privacy 5 Questions

Yes. nbajee uses 256-bit SSL encryption. All transactions are secured and your personal information is never shared with third parties. Over 500,000 Bangladeshi members bet safely on nbajee every day.

Never. Nbajee staff will never ask for your password by phone, email, or chat. If anyone requests your password, it's a scam. Report it to our support team immediately.

Yes. Your name, mobile number, and financial details are fully encrypted and never shared with third parties (except where required by law). For more details, Privacy Policy Read more.

Always confirm the URL shows nbajee-baji.com in your browser's address bar. Look for the green padlock (HTTPS). Bookmark the site for easy access. If you come across a suspicious site, report it to support. nbajee will never send you unsolicited links.

Change your password immediately and notify us via Live Chat or at support@nbajee-baji.com. Our support team will investigate your account and take the necessary action. Any unauthorized transactions can be reported for review.
Mobile App 5 Questions

The Nbajee app is available directly from our Download Page Available for both Android and iOS, completely free. If you can't find it on the Play Store or App Store, download it directly from our website.

Yes. The nbajee app gives you full access to Sports Betting, live betting, casino, slots, deposits, and withdrawals — plus exclusive offers not available on the website.

On Android, allow installation from "Unknown Sources" (Settings > Security). On iOS, adjust your device trust settings. If the problem continues, Help Centre A detailed guide is available.

For the best performance and security, always use the latest version of the app. You'll receive a notification when an update is available. Visit the download page to get the latest version.

Live betting and video streaming naturally use more battery — this is normal. To conserve battery, limit notifications and turn off the live stream when you're not watching. The web browser version generally uses less battery.
Quick Navigation
Need More Help?
Live Chat
24/7 Instant Support
Email Support
support@nbajee-baji.com
Help Center
/help-center
Useful Pages

Why choose Nbajee?

Why millions of Bangladeshis trust Nbajee

Instant Deposits

Deposit via bKash, Nagad, or Rocket — funds hit your account in just 1–3 minutes. No waiting around.

Bank-Grade Security

Your account is protected with 256-bit SSL encryption, two-factor authentication, and 24/7 cyber monitoring.

24/7 Bangla Support

3 AM or 5 in the morning — our Bangla support team is always here. Average response time on Live Chat is 5 minutes.

New Offers Every Day

Welcome bonuses, reload bonuses, cashback, free bets — fresh offers every day. Check the promotions page.

Smart Mobile App

Free app for Android & iOS. Bet from anywhere — full features, even easier to use.

30+ Sports Markets

From cricket to kabaddi — thousands of markets across 30+ sports. Live odds, in-play betting, and cash-out are all available.

🚀

Still have questions? We're here to help!

Visit our Help Centre or sign up now and experience nbajee for yourself.

Free Registration • 100% Welcome Bonus • 24/7 Support

Register Now Help Center
18+ | Responsible Gaming | SSL Secured
বাংলা